Outsourcing that works like an in-house team
We build and run dedicated offshore teams for Australian businesses — outbound sales, lead generation, customer support, admin, accounts and marketing. Deep specialists in renewable energy. Useful in almost any industry.
Start with one person. Australian business hours. Your scripts, your CRM, your brand.
What we take off your desk
- Outbound sales & lead generation — cold calling, appointment setting, qualification, follow-up
- Customer support — phone, email, live chat and ticketing through your business hours
- Admin & operations — bookings, paperwork, scheduling, field-team liaison
- Accounts, HR & back office — invoicing, reconciliation, recruitment admin
- Marketing & technical — SEO, email, Google & Meta ads, web and design
What are you actually trying to fix?
Most people arrive here with one specific problem rather than a wish to “outsource”. Pick the one that sounds like your week.
“My pipeline goes quiet the moment my team gets busy.”
Installs land, everyone downs tools, nobody is calling. Six weeks later the diary is empty.
“My salespeople spend half their day on admin.”
Quoting, chasing paperwork, updating the CRM. All necessary. None of it selling.
“I need people, but the local wage bill doesn't stack up.”
Worth doing, but not worth an Australian salary plus super, leave and a desk.
“We're growing and the service is slipping.”
Enquiries take a day to answer. The customers you fought for look elsewhere.
If it can be done remotely, we can staff it
Sales and lead generation is where most clients start. It is rarely where they stop — because the same team can take the admin, the support queue and the back office too.
Sales & lead generation
Cold calling, appointment setting and follow-up — or the whole sales journey.
Customer support
Phone, email, live chat and ticketing, through your business hours.
Admin & operations
Bookings, paperwork, scheduling, and the back-and-forth with customers.
Accounts & back office
Bookkeeping, invoicing and reconciliation, in your systems.
HR & recruitment support
Sourcing, screening and the administrative half of hiring.
Marketing & demand generation
Email, SEO and paid ads, so calling isn't your only channel.
Web, design & technical
Websites, landing pages and the design work behind them.
Data & research
List building, research and data work — the input outbound lives on.
We know the renewable energy market properly
Four years of campaigns across solar, battery storage, hot water, air conditioning and refrigeration — for installers who live and die by whether the diary is full and the paperwork is right.
We have run outreach around New South Wales' Energy Savings Scheme and Peak Demand Reduction Scheme and Victoria's Victorian Energy Upgrades program. Scheme rules change, they differ state to state, and they change what a good pitch sounds like. We stay across it so your callers aren't learning on your leads.
Where we plug into an installer business
- Cold calling and door-to-diary appointment setting
- Qualifying against eligibility before a rep is sent out
- Running the full sales journey where you'd rather hand it over
- Liaison between installers, customers and suppliers
- Rebate and compliance paperwork chased to completion
- Email, SEO and paid ads so calling isn't the only channel
Programme information on this site was last reviewed in August 2026. Scheme rules change — we confirm the current position before any campaign goes live.
Not a call centre
We're not a call centre — we're an outsourcing agency working with you as a team, built specifically for businesses who want to scale without stretching themselves thin.
Zain HassanFounder, Ultimate Konnect · LinkedIn
Named people, not a pool
You get the same team every week. They learn your products, your objections and your customers — the entire reason offshore support either works or doesn't.
Your hours, not ours
The team works Australian business hours. Early starts on our side are our problem to solve, not something your customers should ever notice.
We employ them
Recruitment, training, payroll, equipment and day-to-day management sit with us. You brief the work and hold us to the outcome.
Measured on output
Calls made, conversations had, appointments booked, tickets closed. Agreed up front and reviewed honestly when the numbers are bad.
Four steps, no theatre
Scope the role
A 20-minute call. What the work actually is, what good looks like, what it is costing you now. If outsourcing is the wrong answer we will say so.
Recruit and brief
We source and screen against your brief. You interview the shortlist and approve who joins. We handle contracts, equipment and access.
Train on your business
Your scripts, systems, products and objections. We build the documentation as we go so the knowledge sits with the account, not one person.
Run and report
Daily delivery, weekly numbers, a standing review. We manage performance. You get output and a straight answer when something isn't working.
The boring part, taken seriously
Outbound calling and offshore data handling are both regulated. Getting them wrong is your risk as much as ours, so we treat the rules as part of the service rather than the fine print.
- Do Not Call Register — consumer lists washed before a campaign runs
- Telemarketing Industry Standard — permitted hours, caller identification, CLI on every call
- Privacy Act & APP 8 — documented handling of what you disclose to us offshore
- UK: TPS and CTPS — both registers screened, CLI presented not withheld
Running a UK installer or service business?
The same team covers UK hours. We track the schemes that drive your enquiries — the Boiler Upgrade Scheme, the Warm Homes programmes, and the end of ECO4 — and we screen against both the TPS and the CTPS before anyone dials.
Questions we get asked
Do I have to commit to a whole team?
No. Most engagements start with one or two people on a clearly defined brief — usually the role costing you the most time. You scale once it is working, not before.
Will customers know the team isn't in Australia?
We are upfront about it, and so should you be. The team works Australian hours, uses your scripts and your CRM, and answers as your business. You interview and approve every person before they touch your account.
What happens to my data?
Under the Privacy Act, an Australian business that sends personal information overseas stays accountable for it. So we work inside your systems, keep access least-privilege and revocable, and sign whatever data-handling terms you need. How we handle it.
Do you only work with renewable energy companies?
No. It is where we have the deepest specialism — four years across solar, battery, hot water and HVAC — but we have run telco campaigns too, and the model works for any industry.
Let's talk about what you'd hand over first.
A 20-minute call. We'll map the roles, the hours and the handover, and tell you honestly whether outsourcing is the right move for where you are.
Prefer to talk now? Call (02) 9156 1078 or message us on WhatsApp.