Roles we staff, and the work they actually do
Every role below is a dedicated person or team working your hours, in your systems, under your brand. Not a shared pool. Not a script farm.
- Functions staffed
- 8
- Minimum engagement
- 1 person
- Working hours
- Australian or UK
- Systems used
- Yours
Sales & lead generation
Cold calling, appointment setting and follow-up — or the whole sales journey.
- Cold calling and outbound prospecting
- Appointment setting and diary management
- Lead qualification against your criteria
- Database reactivation and win-back
Customer support
Phone, email, live chat and ticketing, through your business hours.
- Inbound phone and email support
- Live chat and web enquiry response
- Ticket triage, routing and escalation
- Order, booking and account queries
Admin & operations
Bookings, paperwork, scheduling, and the back-and-forth with customers.
- Booking and scheduling coordination
- Liaison between field teams and customers
- Quote preparation and document chasing
- Compliance paperwork and rebate forms
Accounts & back office
Bookkeeping, invoicing and reconciliation, in your systems.
- Accounts payable and receivable
- Invoicing and payment follow-up
- Bank and account reconciliation
- Payroll administration support
HR & recruitment support
Sourcing, screening and the administrative half of hiring.
- Candidate sourcing and screening
- Interview scheduling and coordination
- Onboarding documentation
- HR records and compliance filing
Marketing & demand generation
Email, SEO and paid ads, so calling isn't your only channel.
- Email marketing and nurture sequences
- SEO and content production
- Google Ads and Meta Ads management
- Social media management and scheduling
Web, design & technical
Websites, landing pages and the design work behind them.
- Website builds and maintenance
- Landing pages for campaigns
- Graphic design and brand collateral
- Proposal and quote templates
Data & research
List building, research and data work — the input outbound lives on.
- Prospect list building and enrichment
- Market and competitor research
- Data cleansing and de-duplication
- Document digitisation
If the work can be done on a laptop and a headset, ask us
The list above is what we are asked for most, not the limit of what we recruit for. We have staffed specialist and hybrid roles that fit no neat category — tell us the job and we will tell you honestly whether we can fill it well.
About the services
Can we mix roles in one engagement?
Yes, and most clients end up doing exactly that. A common shape is one person on outbound and one on admin and support — because the admin person is what stops the outbound person getting pulled off the phone.
Do the team use our systems or yours?
Yours, wherever possible. Your CRM, your phone system, your helpdesk, your shared drive. It keeps your data where it belongs, keeps your reporting intact, and means nothing has to be migrated back if we ever part ways.
Can we start with a trial?
Talk to us about it on the first call. What we would rather avoid is a trial so short that it measures ramp-up rather than performance — outbound in particular needs enough weeks to be judged fairly.
What if the person isn't right?
Tell us early. We would rather replace someone in week three than have you quietly lose confidence over three months. Replacement is part of the service, not a renegotiation.
Which of these is costing you the most right now?
Bring us the messiest one. The first call is about scoping it properly, not about signing anything.
Prefer to talk now? Call (02) 9156 1078 or message us on WhatsApp.