Konnecting businesses worldwide
An outsourcing agency headquartered in Sydney with its delivery team in Karachi, building dedicated offshore teams for businesses that want to grow without stretching themselves thin.
- Founded by
- Zain Hassan
- Head office
- Sydney, NSW
- Delivery centre
- Karachi, Pakistan
- Team size
- 30+
We started where the work was hardest
Renewable energy is an unforgiving place to learn outsourcing. Rebate rules shift, they differ state to state, seasons swing hard, and the customer is making a five-figure decision about their roof.
Four years of running campaigns in that market — across solar, battery storage, hot water, air conditioning and refrigeration, and around the NSW and Victorian energy schemes — taught us the thing that actually decides whether offshore teams work. It is not the hourly rate. It is whether the people know the product well enough to have a real conversation, and whether somebody is managing them properly when nobody is watching.
That is the model we have built everywhere else since: named people, dedicated to one client, trained properly, managed by us, working your hours. We have run telco campaigns. We staff sales, support, admin, finance, HR, marketing and development roles. The industry changes; what makes it work does not.
Most of the businesses we speak to are trying outsourcing for the first time. That is not a small decision and it deserves a straight conversation rather than a pitch — including us telling you when we think the answer is no.
Three things we actually run on
Ultimate excellence
The standard is whether you would be comfortable if your customer knew exactly who they were speaking to. Everything else is detail.
Unified innovation
Better process beats more headcount, nearly every time. Where automation or a better system does the job, we will say so — even when it means selling you fewer hours.
Connected collaboration
We work as part of your team, not as a vendor at the end of an email chain. If something is not working, you will hear it from us first.
Founded and run by Zain Hassan
Based in the Greater Sydney area, he has spent four years building Ultimate Konnect around the Australian renewable energy market before broadening into telco and general business outsourcing.
He writes publicly, and fairly bluntly, about what outsourcing does and does not fix — a fair preview of the conversation you are going to have.
A lot of people think outsourcing is just cold calling. It's actually lead generation, sales, appointment setting — running the whole pipeline if that's what's needed.
Outsourcing isn't about cutting corners — it's about putting the right people on the right tasks.
Two locations, one team
We are open about where the work happens, because pretending otherwise fails the first time a client asks a direct question.
Sydney, Australia
Head office. Client relationships, account management and commercial.
Karachi, Pakistan
Delivery centre. A managed office environment where the sales, support and back-office teams work your hours.
Employment, training, equipment and day-to-day management sit with us in both locations. Our people are employed properly — we would rather pay well and keep good staff than churn cheap seats, because retention is what makes your account work.
About us — questions
Who runs Ultimate Konnect?
Zain Hassan, based in the Greater Sydney area. The delivery team is in Karachi. You can see how he thinks about this work on LinkedIn — it is a fair preview of the conversation you will have.
How big is the team?
Around 30 and growing, depending on live campaigns. Big enough to cover a role properly and replace someone quickly; small enough that your account is not a rounding error.
Why Pakistan rather than the Philippines?
Because that is where we built the business and where our recruiting network is deepest. Karachi has a large, experienced English-speaking sales and support workforce, and the time zone makes an Australian morning shift workable. The honest answer to ‘which country is best’ is that the team and the management matter far more than the map.
What sort of clients do you work best with?
Businesses between roughly five and a hundred staff, where the owner or a manager is still personally absorbing work that should belong to a role. We are a poor fit for anyone wanting the absolute cheapest seat available — that is a different business model and it does not end well.
Have the straight conversation.
Twenty minutes, no deck. Tell us the problem and we will tell you whether we are the right answer to it.
Prefer to talk now? Call (02) 9156 1078 or message us on WhatsApp.